Manufacturing Lessons from In-N-Out Burger

By Mike Hart

While I was waiting for my order at In-N-Out Burger today, I observed their process workflow from a manufacturing perspective. 

In-N-Out is a highly successful hamburger chain located here in the western United States.  One of their sites is within walking distance from my house.  From what I can tell, a typical operation deploys 15-25 people performing various functions very much like those in a factory.